Hiring for experienced,post of Process Specialist, Any graduate, Experience : 2 to 4.5 years, Working Days: 5 days a week, Both pick and drop facility, Interview : Virtual Interview, location: Hyderabad, BPO, Customer Support,HRO, Non Voice Processcustomer serviceInternational BPO,International Voice Process.

Hiring for experienced,post of Process Specialist, Any graduate, Experience : 2 to 4.5 years, Working Days: 5 days a week, Both pick and drop facility, Interview : Virtual Interview, location: Hyderabad, BPO, Customer Support,HRO, Non Voice Processcustomer serviceInternational BPO,International Voice Process. 

Post Name: Process Specialist

Education : Any graduate

Experience : 2 to 4.5 years

Working Days: 24*5

Transportation : Both pick and drop facility

Mode of interview : Virtual

Note: Looking for Immediate joiners

Roles and Responsibilities: 

Exceptional customer service focus, including attention to detail and producing quality results

Ability to comprehend complex and variable Customer Queries.

Ability to summarize the situation and be able to articulate the response on the Query received

Takes end-to-end Ownership and accountability of Customer Issues for resolution

Ability to gauge the Customer's sentiments & emotions

Attention to detail

Ability to unpack customer issue - Layer by layer

Ability to navigate through unknown and look for solution

Understand the root cause of the issue and ability to assess downstream impact to other processes

Not hesitating to seek help, probing and going the extra mile to solve Googler issue

Ability to do diagnostic work and process information logically

Ability to make informed decisions (beyond structured setup ) in a timely manner with an understanding of the decision outcome

Ability to intrepret Customer's situation and connect the dots to the available resources & solution

Requires good analytical skills in order to validate complex & dynamic queries

Ability to prioritize & organize tasks

Ability to take end-to-end ownership of a task and see it through completion

Manage multiple handoffs and information flow from diverse sources

Demonstrate accurate application of logical and analytical reasoning towards performing while data processing

Reading & Comprehension skill :

Strong ability to interpret and make sense of directly stated needs and identify hidden / unstated needs that were not literally given

Excellent command of a broad range of vocabulary, allowing themselves to express themselves clearly and appropriately

Consistently maintain a high level of grammatical accuracy

Ability to consistently maintain a service tone in articulating sentences

Listening & Spoken Language Skill

Strong ability to actively listen, interpret user's stated and unstated needs and establish a positive rapport and personal credibility

Ability to understand wide range of domain related contexts through a well maintained conversations demonstrating clear intent to offer a solution

Ability to express themselves clearly and appropriately

Strong customer centric, professional and service oriented tone during a telephonic conversation

Kindly share your resume before contacting the below number

Contact person: Aparna Das (HR)

Company Name: Wipro

Reference: Mr. Bhogi Raju /9346522971

Mail Subject: Application for Post Name- Job location / Your Full name - Qualification -Year- Experience - Location

Mail Body: 

Dear Sir,

Please find attached my resume for your perusal.

Please find my details below: 

1. Full Name :

2. Qualification, Year, Stream, Degree

3. Your Location

4. Post applying for 

5. Reference Name and Contact number(as per mentioned below reference only)

6. How did you know this website (His/her name and contact mobile number)

7. Your mobile number and full name 

8. Attach your updated CV

9. Skills,

10. Courses u learned 

11. No of year experience

12. Present CTC 

Thanks and regards,

Your full name

Contact number

Please send your latest CV to below 2 mail ids in one mail with subject and post name and your full details and WhatsApp us after sending mail: 

2 Mail ids: 

To: aparna.das4@wipro.com, and

Cc: rajuhrrecruiter@gmail.com

WhatsApp: 9346522971/Mr. Bhogi Raju (after sending mail both ids in one mail with reference also add which is mentioned in below only, send full details on whatsapp also for updates)

Note: If there is no mail subject and mail body empty, below mentioned reference number and contact then your CV will not be considered. Add below mentioned reference also. For your information. 

Reference: Mr. Bhogi Raju/9346522971 & Naukri , Ms. Aparna Das

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