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Hiring for Technical Support - Non Voice Process at Hyderabad and Noida, skills: Technical Support, International Chat Process, Blended Process, ITSM,IT Support, 20 vacancies, Experience: Min 1 year, Salary INR 3.25lakhs to 6 Lakhs pa. Role- Associate/senior Associate Technical (Chat process/ Blended process).
Hiring for Technical Support - Non Voice Process at Hyderabad and Noida, skills:
Technical Support, International Chat Process, Blended Process, ITSM,IT Support, 20 vacancies, Experience: Min 1 year, Salary INR 3.25lakhs to 6 Lakhs pa. Role- Associate/senior Associate Technical (Chat process/ Blended process).
Job Role- Associate/senior Associate Technical (Chat process/ Blended process)
Work location- Noida/ Hyderabad
Experience: Min 1 year in International Service Desk Technical Support is Required
Working Days - 5 Days a week
Transport - Both side Cabs will be provided if you live within 30 Kms of radius from the office location.
Note: Looking fof immediate joiners.
Job Description for Service Desk Role -Chat Support - Technical
Candidate should have experience or clear understanding in Hardware
Troubleshooting of MAC PCs, MS Office /office 365 applications.
Familiarity with Lates Mac OS platforms
Knowledge on Microsoft Outlook, Basic Active Directory functioning, Windows OS, PC hardware components and its functionalities.
Networking basic Concepts and Troubleshooting
Providing technical support via chat to customers who are experiencing issues with their Mac PCs.
Candidate should possess excellent typing skills and be able to handle multiple chats simultaneously while maintaining a high level of professionalism and customer service along with Quality.
It would be advantage if candidate possess basic ITIL framework knowledge.
Good communication and Typing speed is required.
Key accountabilities :
Provide technical support via chat to customers who are experiencing issues with their Macintosh PCs
Provide technical support to customers via chat, Phone and email for hardware and software issues
Respond to chat and phone inquiries in a timely and professional manner
Troubleshoot and resolve technical issues related to Macintosh PCs and associated software
Document chat interactions and resolutions in a detailed and accurate manner
Escalate complex issues to higher level technical support as needed
Collaborate with team members to ensure customer issues are resolved in a timely manner
Stay up to date with the latest Macintosh PC and software updates and provide recommendations to customers as needed
Handle multiple chat sessions concurrently while maintaining a high level of customer service and support.
Experience Required
1-2 years of experience in a chat and voice support or customer service role, preferably in a technical support environment
Strong technical skills and experience troubleshooting Macintosh PCs and associated software
Excellent typing skills and the ability to handle multiple chat sessions concurrently
Strong Verbal & Non-Verbal communication skills and the ability to provide professional and effective technical support via chat/Phone/Emails.
Ability to work independently and as part of a team in a fast-paced environment
Flexibility to work shifts as required, including evenings and weekends Knowledge & Skills.
Interview rounds:
- 1. HR Screening Round
- 2. Typing Test & SVAR Test
- 3. Basic Communication round
- 4. OPS Round - Technical
Kindly share your resume before contacting the below number
Contact person: Archil Rathore (HR)
Company Name: Tech Mahindra
Reference: Mr. Bhogi Raju /9346522971
Mail Subject: Application for Post Name- Job location / Your Full name - Qualification -Year- Experience - Location
Mail Body:
Dear Sir,
Please find attached my resume for your perusal.
Please find my details below:
1. Full Name :
2. Qualification, Year, Stream, Degree
3. Your Location
4. Post applying for
5. Reference Name and Contact number(as per mentioned below reference only)
6. How did you know this website (His/her name and contact mobile number)
7. Your mobile number and full name
8. Attach your updated CV
9. Skills,
10. Courses u learned
11. No of year experience
12. Present CTC
Thanks and regards,
Your full name
Contact number
Please send your latest CV to below 2 mail ids in one mail with subject and post name and your full details and WhatsApp us after sending mail:
2 Mail ids:
To: ar00824296@techmahindra.com, and
Cc: rajuhrrecruiter@gmail.com
WhatsApp: 9346522971/Mr. Bhogi Raju (after sending mail both ids in one mail with reference also add which is mentioned in below only, send full details on whatsapp also for updates)
Note: If there is no mail subject and mail body empty, below mentioned reference number and contact then your CV will not be considered. Add below mentioned reference also. For your information.
Reference: Mr. Bhogi Raju/9346522971 & Naukri
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