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Work From Home [WFH], Urgently hiring for 1 to 2 years , Location: Hyderabad, Bengaluru, Chennai. Salary: 40k pm. Any Graduate or post graduation. 1-2 year of experience in Voice process, Excellent verbal communication, Strong written communication, interpersonal skills, Ability to handle customers on phone., 5 days working. To Apply Online:
Work From Home [WFH], Urgently hiring for 1 to 2 years , Location: Hyderabad, Bengaluru, Chennai. Salary: 40k pm. Any Graduate or post graduation. 1-2 year of experience in Voice process, Excellent verbal communication, Strong written communication, interpersonal skills, Ability to handle customers on phone., 5 days working. To Apply Online:
Work Style: Work From Home
Post: Fraud & Claims Operations Representative
Location: Hyderabad, Bengaluru And Chennai
Education: Any Graduation or post Graduation
Experience: 1-2years
Salary : INR 40,000/- pm
Job Description:
Essential Qualifications:
• Currently working in voice process
• 1-2 year of experience in Voice process
• Excellent verbal communication
• Strong written communication, interpersonal skills
• Ability to handle customers on phone
• Ability to recognize and escalate any discrepancies identified or noticed
• Strong decision making skills
Department Overview:
Claims and Recovery aligns to Fraud and Claims Management (FCM) as a part of the broader Operations group. FCM focuses on delivering an exceptional customer experience with end-to-end fraud and claims management care.
Roles and Responsibilities:
As a Financial Crimes Specialist the team member will resolve claims and notify the customer of the results in accordance with Regulation E guidelines.
Who can demonstrate excellent communication skills, decision making skills, attention to detail, and research skills to become part of a dynamic team providing and exceptional customer experience
This group handles Fraud Visa Debit Card claims.
Customer transactions are investigated, monitored, and resolved by this team
Responsibilities
Balances exceptional customer service with strong investigative research while working with internal and external Wells Fargo customers who suspect they have fraudulent, mis-posted, merchant disputes or other unusual activity on their accounts. Customer contact is made through inbound and/or outbound calling to complete investigation.
May also involve contacting third parties for research.
Mitigate risk by effectively authenticating the identity of customers to prevent further fraudulent activity.
Reviews, verifies and/or identifies customer transactions to detect/prevent fraud, policy violations or resolve merchant disputes in order to mitigate and/or recover losses.
May be responsible for multiple claim types.
Monitors and reviews complex account activity requiring research that may involve multiple transaction channels and products to reach resolution using multiple systems and applications.
May identify control failures in bank processes, procedures, and customer or team member decisions and then categorize losses and assigning loss accountability.
May participate in special projects. Additional duties may include: closing and/or reissuing cards or accounts, researching or placing holds and restraints, reversing fees, and/or referring accounts for suspected elder abuse, identity theft, or account misuse.
Claims and Recovery aligns to Fraud and Claims Management (FCM) as a part of the broader Operations group.
FCM focuses on delivering an exceptional customer experience with end-to-end fraud and claims management care.
Desired Qualifications
• Ability to learn quickly and transfer knowledge
• Knowledge of debit card fraud or non-fraud
Please read full job details and apply if suitable only, apply online below link and share your full details on whatsapp:
Company Name: Wells Fargo
You may save our website owner contact number - 9346522971 /Mr. Bhogi Raju WhatsApp number only.
Please whatsapp us after applying the following details:
1. Your Full Name
2. Qualification Year of Passout, Stream, Degree.
3. Experience of any
4. Your location
5. Post your applying for
6. Reference: Mr. Bhogi Raju/9346522971
7. How did u get our website link (their contact number and Full Name - Mandatory)
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Thank you
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